HREAP Interdisciplinary Research Conference 2024

He is currently a Doctor of Philosophy in Business degree candidate from De La Salle University Manila, where he is working on a dissertation about the role of human resources in customer experience management. He earned his Master’s in Business Administration degree from the Ateneo de Manila University in 2010. He is currently an Assistant Professor at Ateneo de Manila University’s John Gokongwei School of Management, where he teaches human resource courses for undergraduate students. His research interests are aligned with humanistic management and customer experience, and he also writes human resource articles for The Manila Times and Business Mirror.

As a management consultant, he was part of the consulting team behind Jollibee’s branded customer experience program, “Alagang Jollibee.” With over eleven years of experience, he has conducted corporate training programs for more than 60 government and private organizations locally and
abroad. He was the lead trainer and management consultant for customer experience programs of companies like Epson and Nissan Philippines. He also served as a technical and soft skills trainer for Globe Telecom’s Globe University for over three years.

Mr. Triviño’s career started as a management trainee at Pioneer Insurance & Surety Corporation for over two years. Before joining the academe in 2022, he also earned corporate experiences from companies like Pfizer Inc., BDO Leasing & Finance, and Globe Telecom.